FAQs

Docloop features and capabilities
What types of documents can Docloop process?

Docloop supports all documents related to transport, logistics, and customs: CMR, BL, AWB, invoices, certificates, eFTI documents, official forms, etc. Its coverage extends to more than 200 formats used in the European supply chain.

Is it necessary to retrain the model for each new customer or format?

No. Docloop's AI models are already trained on the most common logistics and customs formats. However, you can create your own keys or business fields without any technical expertise, directly from the interface.

Can I validate or correct the extractions before sending them?

Yes. The Human-in-the-Loop interface allows you to view, validate, or edit extracted data before transmission—giving you control over quality while maintaining speed.

Does Docloop work with scanned or poor-quality documents?

Yes. Multi-AI models combine OCR, layout understanding, and semantic recognition to effectively process even scans or heterogeneous documents.

What is the difference between Docloop and a simple OCR or RPA?

Docloop does more than just read text: it understands the structure, context, and semantics of documents, then transmits the data ready for integration. It is a trueIntelligent Document Processing platform, not just a simple capture tool.

Integration and deployment
Does Docloop integrate with my existing TMS, WMS, or ERP?

Yes. Docloop connects to most business solutions using standardized APIs, webhooks, and ready-to-use connectors. You can send the extracted data to one or more systems simultaneously.

How long does it take to deploy Docloop in my company?

Production usually takes a few days to a few weeks, depending on the complexity of the document flow and the number of systems to be connected.

Can Docloop be used as a white label or via API in other software?

Yes. Docloop offers REST APIs and an SDK that enable software publishers to integrate its white-label technology directly into their own solutions.

Compliance, performance
, and benefits
Are my data hosted in Europe and compliant with the GDPR?

Yes. Docloop is a European solution hosted on sovereign infrastructure that complies with the GDPR. It applies the principles of privacy-by-design and meets eFTI requirements.

What time or productivity gains can my teams expect?

Our customers see an average of up to 80% time savings in document processing, an 86% reduction in errors, and a significant decrease in re-entry and non-compliance costs.

Is Docloop also suitable for small businesses or independent freight forwarders?

Yes. The platform is modular and accessible without any technical prerequisites. It is suitable for both large groups and small businesses/SMEs that want to digitize their documents easily without making a significant investment.